The Iveagh Trust has an exciting new opportunity for a DIRECTOR OF
HOUSING AND RESIDENT SERVICES.
If you have been waiting for an opportunity to lead a great team, in a
great organisation, driving the organisation policy and strategy for
creating innovative, sustainable social and affordable housing options
and opportunities as well as building communities that provide safety
and support, then look no further ? this is the role you have been
waiting for.
This role will provide the opportunity to gain broader experience and
contribute to the great work of a respected charitable Trust in a
rewarding and challenging environment.
The Iveagh Trust is the oldest provider of social housing in Ireland,
building sustainable communities since **Apply on the website**.
Today, the Trust provides almost 1,**Apply on the website** homes in
Dublin, across nine locations, offering a range of housing options
including general needs housing for families, supported housing for
older people, and accommodation for men experiencing homelessness at
the Iveagh Hostel.
REFERENCE: DHRS**APPLY ON THE WEBSITE**
POSITION: Director of Housing and Resident Services
ROLE PURPOSE:
This new role will direct and integrate The Iveagh Trust teams in
Housing, Estate Management, The Iveagh Hostel and the Response and
Cyclical Maintenance service to create a new, best in class,
one-stop-shop, for all Housing and Resident Services.
This role will provide strategic direction and leadership as well as
operational excellence and compliance, supporting the maintenance and
development of Iveagh Trust communities that thrive.
This will include strategies for the effective development and
deployment of policy, process and people needs through the achievement
of strong cross-organisational collaboration, the development of key
partnerships, and cost-effective contract development and delivery.
As the leader of a newly forming Housing and Resident Services
Department/function, this role will be able to work at all levels, on
the ground and in the Boardroom, to bring their experience and
direction to life with individuals and teams as needed.
LOCATION: Multi-site, Head office Bull Alley Street
REPORTING TO: CEO
RESPONSIBLE FOR: Estate Teams, Housing Team, Hostel Team, Maintenance
Team
CONTRACT: Permanent
SALARY: Depending on experience
PAY & BENEFITS
The Iveagh Trust offers excellent terms and conditions of employment:
* SALARY commensurate with experience.
* MILEAGE ? Mileage allowance will be paid in respect of all car
mileage on Trust business at a fixed rate.
* ANNUAL LEAVE ? **Apply on the website** days ? increasing
after three years+ service to a maximum of **Apply on the website**
days.
* PENSION ? Very generous Defined Contribution Pension Scheme with
employer contributions of up to **Apply on the website**% (when
matching an employee contribution of **Apply on the website**%), lower
contribution options are also available.
* DEATH IN SERVICE COVER.
* Full EMPLOYEE ASSISTANCE PROGRAMME for you and your family.
* GROUP HEALTH INSURANCE SCHEME providing discount to employees.
* Generous and supportive SICK PAY SCHEME.
* FAMILY FRIENDLY Policies and Practices including Blended Working,
Flexi-time, Maternity & Paternity pay.
* Full induction and ongoing training and development opportunities.
ATTRIBUTES/ATTITUDES
* A positive, creative and focused approach to targets and outcomes
for staff and residents.
* Commitment to the mission and ethos of the Trust and a
demonstrable interest in social and affordable housing provision.
* A high level of professionalism, commitment to the job and a
??solution focus??.
* A positive, team-oriented spirit.
* Values integrity in work and working relationships and in decision
making practices.
* A high standard of personal accountability.
* Excellent communication and interpersonal skills.
* Excellent influencing & negotiation skills.
* Ability to plan, direct and participate directly in delivering an
excellent experience for residents.
* Commitment to the highest standards of excellence in housing,
health and safety, and resident services.
EXPERIENCE
_ESSENTIAL EXPERIENCE_
* Ten plus years? experience of working in a housing/property
environment with at least five years at a senior level.
* Knowledge and experience of housing and policy practice and the
legislate and regulatory frameworks governing Approved Housing Bodies,
and delivering on same.
* Strong commercial acumen including budget and cost control
management.
* Experience of developing policy and strategy.
* Experience in dealing with complex situations in a
multi-stakeholder environment.
* Relevant third level qualification and/or professional
qualification (ICSH/CIH/IAVI).
* Proven ability to lead and support others, promote a positive team
spirit and facilitate the professional development of a team/s.
* Computer literacy, specifically a strong working knowledge of
Microsoft Excel, Word and Outlook.
* Substantial experience working with Housing Management software
solutions and utilising IT to automate processes, deliver efficiencies
and improve services.
* Ability to guide and deliver on functional GDPR compliance.
* Full clean drivers? licence with access to own vehicle.
* Must speak fluent English and be eligible to work in Ireland.
_DESIRABLE_
* Experience within the social/affordable housing sector would be
beneficial.
* Holding a PRSA licence is beneficial.
JOB PROFILE
_STRATEGY DEVELOPMENT & DELIVERY_
Be an active member of the Senior Management Team (SMT) in developing
and delivering The Iveagh Trust strategy and through supporting fellow
SMT members in the delivery of wider ambitions.
Implementation of new initiatives throughout the organisation,
ensuring a pragmatic, economic, effective delivery and follow up:
* Investigating opportunities for growth and development of the
service and planning for the continuous improvement and innovation of
the service.
* Ensuring staff resources are in place to operate our services to
The Iveagh Trust standards.
* Developing and maintaining deep insight of our Resident needs and
service demands which will be used to shape our policies and practice.
* Developing appropriate policies, procedures and processes to
underpin key deliverables.
* Reporting to the CEO and Board on strategic direction.
_RESIDENCY MANAGEMENT / RESIDENT EXPERIENCE_
This role will oversee the formation of a ??One-Stop-Shop??
for all resident services ensuring that The Iveagh Trust delivers a
high quality, effective resident experience that aligns wholly with
our organisational values. This will take ongoing account of changing
demands while delivering on our strategic aims. Specific service
functions include:
* Hostel Management
* Allocations management
* Response Maintenance & Cyclical Maintenance Management
* Rent collection and arrears management
* Promotion of neighbourhood and community, and addressing nuisance
and anti-social behaviour
* Community-building, resident engagement and communications
_ESTATE AND HOSTEL SERVICES_
This role will ensure that our estates and hostel services are
designed and maintained to meet the local community needs. Our
communal areas should be well used and maintained, help instil
community pride and promote well-being.
Specific service functions would include:
* High standard of Estate and Hostel upkeep and maintenance.
* Resident consultation and engagement in all estate related
matters.
* Overseeing management company contracts and deliverables
(standards).
* Develop and deliver high quality services to our older residents
both in older person specific housing schemes and in general needs
housing to maintain independent living in a safe home environment.
* Develop and deliver appropriate services and supports for our
Hostel Residents consistent with the Trust standards and strategy.
_OPERATING ENVIRONMENT_
Change is a continuing feature of housing. Change will occur as a
result of legislation, funding schemes, the regulatory framework and
changes in the political landscape. Our housing services must remain
alert, responsive to, and compliant with all relevant changes.
Specific service functions would include:
* Aware of new housing legislation and regulatory changes ensuring
that The Iveagh Trust is compliant.
* A comprehensive knowledge of all applicable funding scheme
contracts and service level agreements. Ensure that the Iveagh Trust
meets with all associated contractual obligations governing
nominations, vacancies, rent setting etc.
* Providing research and data to inform our policy positions.
* Networking with other AHBs to devise improved systems of housing
management.
* Deploy IT solutions to deliver efficiencies and improve services
to residents.
* Seek to influence the shape of future regulation.
* Planning for changing demographics and resident profiles e.g.
older people, disability, diversity etc.
_FINANCING AND BUDGETING_
Value for money is vital ? it will be a critical factor in the range
of services we can afford to deliver and how we grow.
Specific service functions would include:
* Ensuring a culture exists in your teams that continuously strives
to achieve and demonstrate value for money.
* Manage and report against budget and develop plans to achieve
financial targets and cost controls.
* Reviewing approaches to procurement to optimise ROI.
* Prioritising arrears management to ensure income levels are
maximised through consistent policies and approaches that are
underpinned by early, supportive intervention and a focus on achieving
a positive outcome for those residents positively engaging with us.
* Liaising with the Finance team to achieve good value in all
services.
_GENERAL_
* RELATIONSHIP MANAGEMENT / NETWORKING ? BUILD and maintain strong
working relationships with key relevant external partners such as
councils, local authorities as well as with internal stakeholders on
staff and residents.
* REPORTING ? Monitor trends, measure delivery. Provide monthly
reporting of KPI?s and efficiencies, budget spend, health and safety
items and compliance tracking.
* PEOPLE MANAGEMENT AND LEADERSHIP ? Demonstrate a strong and
consistent leadership style exhibiting the values and ethos of The
Iveagh Trust. Support, educate and develop the team members as
required to ensure the continuous improvement of the team and
therefore services and delivery.
* QUALITY MANAGEMENT ? Ensure all required records are up-to-date
and accurate and provide reports as necessary to fulfil compliance
with external regulation and Iveagh Trust requirements and standards.
* INNOVATION ? Apply creative approach in regard to all aspects of
the role for the betterment of residents and the Iveagh Trust, in its
goal to provide a high-quality service for all.
* DEMONSTRATING & PROMOTING THE IVEAGH TRUST VALUES ? through
daily actions, communications and plans.
* PERSONAL DEVELOPMENT ? Attend/request training appropriate to
your role.
* OTHER DUTIES ? As appropriate and related to this role.
APPLICATIONS TO
Applications must include the job reference code: DHRS**APPLY ON THE
WEBSITE**-**APPLY ON THE WEBSITE**
Please send an up-to-date CV detailing relevant accomplishments,
together with an email / letter outlining the following:
* Why you are interested in this job?
* Why you would like to work for The Iveagh Trust?
Mary Quaid
The Iveagh Trust
Bull Alley Street
Dublin
D**Apply on the website** R7DX
Or, by email to: **Apply on the website**
CLOSING DATE IS: 4PM ON FRIDAY, **APPLY ON THE WEBSITE** NOV **APPLY
ON THE WEBSITE**.
SHORTLISTING OF APPLICATIONS FOR INTERVIEW WILL COMMENCE BEFORE THE
CLOSING DATE THEREFORE IF YOU ARE INTERESTED IN THIS OPPORTUNITY,
PLEASE APPLY EARLY.
_THE IVEAGH TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
